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Posts Tagged ‘mediation’

Rental Relief and Eviction Mediation Work Hand in Hand to Make Housing More Stable

Eric Slepak Cherney, August 19th, 2022

This article is part of a series of perspectives on eviction mediation program development that is being supported by the American Arbitration Association-International Centre for Dispute Resolution Foundation. The AAA-ICDR’s grant is enabling RSI to expand our outreach to court ADR colleagues working in the fast-evolving eviction field, and we are tremendously grateful to the Foundation for their support.

Photo by Kostiantyn Li, via Unsplash

Rental assistance has been a critical component of eviction mediation programs over the past two years. With tenants unable to work for months on end and moratoria on evictions in place, past due rent amounts soared. Conducting mediations in which tenants could not pay landlords much, if any, accumulated rent would not have been fruitful. While mediation in landlord-tenant cases has a long pre-COVID history of success, the sheer number of impacted households and amount of past-due rent threatened to destabilize housing markets and leave millions without a home in the midst of a global health emergency.

The key was rental assistance: Landlords and tenants applied to government programs, which would then make payments to landlords for past-due rent and, in some instances, for a few months in the future.

Across two separate rounds of relief, Congress appropriated over $46 billion in emergency rental assistance. Through June 30, 2022, some $32 billion of that funding had been expended. The relief was allocated to individual states, under the assumption that each state would be best situated to decide how to distribute its allocated funds most effectively. Generally speaking, the states designed their rental assistance programs along a continuum, with one end being central administration by statewide agencies, and the other being delegation of administration to individual municipalities such as cities and counties. Many fell somewhere along the continuum in a hybrid approach.

Timely Processing of Applications a Challenge

The coordination among federal, state and local governments to deliver these services has been a massive undertaking, and certainly not without challenge. An analogous challenge in coordination has arisen between the executive branches of states that are charged with distributing these funds, and the judiciaries that are charged with adjudicating the eviction cases filed in their courts. The interplay between these two, particularly around the speed at which each operates, often determines the reality of whether a tenant can successfully stay in their home.

Using Illinois, where RSI operates several eviction mediation programs, as an example, we saw early on how gaps in coordination were impacting applicants. As cases began to be filed in the wake of our state’s eviction moratorium being lifted in October 2021, the processing time for rental assistance applications was significant. Anecdotally, we heard stories from tenants, landlords and legal aid providers that it wasn’t unusual for applications to take two or three months to be approved. 

Even with many jurisdictions in Illinois electing to continue their eviction cases, some for up to 28 days, the rental application process simply wasn’t going to move fast enough in many cases to change case outcomes. While judges could potentially continue cases to allow for a decision on rental assistance, they also had to balance the needs of the landlord, some of whom had already gone 18 months or longer without collecting rent.

Expediting the Resolution Process

Commendably, our state agencies responded by developing a dedicated Court-Based Rental Assistance Program (CBRAP). This rental relief program is solely for parties to an active eviction court case, and its resolution process has been expedited to stay within the timelines of most courts in the state. The program has been effective at resolving rental assistance applications in a period of three weeks or sooner, meaning that many parties know whether they’ve been approved by the time their case comes back up for their continuance date.

RSI and our fellow mediation centers in Illinois have assisted CBRAP in expediting cases by accepting referrals from the Illinois Housing Development Authority to mediate certain pending rental assistance applications. Typically, these cases are ones in which a rental assistance application has been conditionally approved but the landlord has also secured an eviction order, often from a default judgment. Because the rental assistance terms stipulate that a landlord agrees to not evict for an additional 90 days (the rent is prepaid by the award), the primary focus of these mediations has been to help the parties make sure they both understand the terms of the agreement, including that the landlord will need to vacate the eviction order to receive rental assistance.

Complementary Programs

Our work on CBRAP complements our eviction mediation programs operating in Illinois’ circuit courts. When tenants are evicted and taken to court, our mediation programs are often the first touchpoint for many parties, and thus we make a lot of referrals to rental assistance as part of our intake and triage process.

Illinois’ CBRAP is just one example of many that demonstrate how eviction diversion programs complement and intersect with rental assistance efforts. We’ve previously showcased the Philadelphia eviction diversion program, which innovatively integrated rental assistance directly into the program model itself, and also allowed for pre-filing cases to give parties more time to explore the rental assistance. A recent webinar jointly hosted by the White House and Treasury Department highlighted the significant role eviction diversion programs have played in improving rental assistance delivery. And a forthcoming post on this blog will take a look at the unique and effective approach that was taken in Hawaii on Oahu.

Michigan Mental Health Mediation Program Offers Alternative to Court Intervention

Sandy Wiegand, August 11th, 2022

A new statewide mediation program in Michigan – likely the first of its kind in the United States – offers free mediation as an alternative to court intervention in mental health cases involving individuals who qualify for community mental health services. Michigan Behavioral Health Mediation Services realizes part of the longtime vision of State Court Administrator Emeritus Milton Mack, Jr., who recently spoke with RSI about the program.

Judge Milton Mack, Jr., recently was awarded the 2022 Judge Stephen Goss Lifetime Achievement Award from the Judges and Psychiatrists Leadership Initiative of the Council of State Governments, recognizing his leadership in guiding state courts as they address mental illness in the justice system.

“Typically a family member feels someone needs help, and the person is refusing help,” Judge Mack, who also chairs the Michigan Governor’s Mental Health Diversion Council, explained. “So they go to the courthouse and ask the court to schedule a hearing on ordering this person to get help. What this process does is it says, OK, before we get to the point of the judge ordering you to receive treatment, we’re going to send you into mediation and see if you can work this out without a court order.”

Oakland Mediation Center (OMC), in Bloomfield Hills, Michigan, developed the mental health mediation program in partnership with the Michigan Community Mediation Association. It kicked off in September 2021 and is funded by a grant from the Michigan Department of Health and Human Services. OMC connects participants with their local community dispute resolution center for mediation. In addition to the subject of the mediation, the petitioner and the (volunteer) mediator, participants may include the subject’s attorney and community mental health providers. Mediators for the program complete advanced behavioral health-specific mediation training, as well as Michigan’s usual state-required mediation training.

Legislation Facilitated Changes

Changes to Michigan law in 2018 helped make mediation an option, said Judge Mack, who first advocated for mental health mediation in 2004, as a member of the Governor’s Mental Health Commission. Under the prior statute, a judge couldn’t order a person to outpatient treatment until they had been involuntarily hospitalized twice or incarcerated twice, by which point their illness had progressed significantly. Additionally, a trial had to be scheduled within seven days of a petition being filed, which left little time to schedule mediation. Under the new law, a family member can petition the court to order an individual to undergo outpatient treatment, and a hearing must be scheduled within 28 days – a much more realistic timeline for scheduling mediation. Furthermore, Judge Mack said, this earlier intervention makes it more likely that people get treatment in community, and do so while able to function at a higher level than if treatment waited.

“Getting in early is your greatest opportunity,” said Judge Mack. “When you’re in a psychotic state, you’re steadily going downhill … The longer you wait, the harder it is to get back to baseline.”

So far, the program has mediated five mental health cases, with three reaching resolution and a fourth reaching partial resolution. Petitioners cannot request mediation; only the subject of the mediation or their attorney may do so.

New Ground for Courts

Buy-in has been a challenge, Judge Mack said, because the concept of mental health mediation is very unfamiliar territory for courts. As one way to overcome this, he will be leading trainings for attorneys on the program in mid-August, starting in Wayne County, Michigan, where he was previously a probate judge. A longtime proponent of mediation for cases of all types, he said attorneys will be instructed to request mediation in eligible mental health cases as a rule, noting: “When I instruct the lawyers next week, I am going to explain to them: One of your duties is, when you get this assignment, you immediately consider requesting mediation; that is the expectation of the court.”

While acknowledging that for other states to replicate this program they might need to enact legislation, Judge Mack’s advice to courts in the meantime is that they look for situations where the timeframe is not an impediment to mediation. Additionally, he suggested, “I would say watch us here in Michigan prove the concept. Our process of having a system of early intervention and keeping people out of the hospital I think has got promise.”

New Mediator Self-Reflection Tool

Susan M. Yates, January 9th, 2019

The Supreme Court of Virginia has developed a wonderful new self-reflection form for mediators. While the Court developed this tool for their certified mediators as part of their re-certification process, it is a valuable tool for any mediator (just ignore the instructions about continuing mediator education credits). There is a lot of content, so if you are using this on your own you will probably want to pick and choose among the questions. This new tool coordinates with Virginia’s excellent Mediator Self-Reflection Treasury.

Even though mediators work very closely with people when we mediate, typically no one else in the room shares our mediator perspective. There are exceptions, such as co-mediation or when we are observed by new mediators, but mediation can be an isolated activity (made especially so by the limits of confidentiality). This isolation makes self-reflection particularly important.

I can imagine many uses for these tools beyond self-reflection. A group of mediators could pick a few of the questions to discuss over lunch. For co-mediators, the tools could aid their debriefing. The forms might help a new court or community mediation program get clear about what they expect from mediators. The tools will probably spark other ideas when you read them.

Many thanks to the good people of the Supreme Court of Virginia for taking the time to produce and share these tools. They are a real gift to the mediation community.

Findings from an Evaluation of Eight Foreclosure Mediation Programs

Jennifer Shack, December 5th, 2018

As I mentioned last month, I recently completed a comprehensive evaluation of eight foreclosure mediation programs in Illinois. One great benefit of evaluating eight programs with different approaches to resolving the same cases is that it allowed me to uncover program design factors and other variables that promote program success. The three big takeaways from the evaluation are that proper program design is essential, provision of services has an impact on homeowner outcomes, and data is crucial to program improvement. The evaluation was a final look at the eight programs that were funded by the Illinois Attorney General, encompassing up to four years for each program. Seven of the eight programs used relatively uniform data that was collected on the same online case management system. Further, I worked with each program to define the variables used so that we had a clear understanding of the meaning of each variable. This allowed me to develop uniform measures for the programs that enabled comparisons of program performance across them.

First, some basic findings. The eight programs helped 4,766 homeowners, representing 23% of all foreclosure filings in their jurisdictions. They saved 1,100 homes. Once homeowners entered the programs, 21% to 40% saved their homes, depending on the program. More than 90% of homeowners who completed surveys said that they gained a better understanding of their options and how to work with their lenders. Almost all homeowners felt that they were treated fairly and with respect. Most felt that they were able to talk about the issues and concerns that were most important to them and almost all felt the mediator understood what was important to them. Most were satisfied with their experience.

Now to the takeaways. Program design played a significant role in how many homeowners a program was able to help and how many homeowners participated in the program. The two variables are different because most programs helped homeowners to understand their options and the foreclosure process, even if they could not or decided not to participate. Those programs that told homeowners that they must appear for their initial session and provided a date and time for that had significantly higher proportions of homeowners appear and participate than programs that had them contact the program in other ways. And those programs that told homeowners they had to call the program coordinator, provided a deadline to do so and sent additional reminders had significantly higher proportions of homeowners contact the program and participate than those programs that informed the homeowners of the program and told them how to start the process to participate.

Participation rate is very important, not just because higher participation means that more homeowners are helped. The greater the proportion of homeowners facing foreclosure who participate in the program, the greater the proportion of homeowners who save their homes.

Other aspects matter as well. Having the homeowners meet with a representative for their lender from the outset appears to improve program completion rates and possibly improves the probability that participating homeowners save their homes. Within individual programs, those homeowners who worked with a housing counselor are more likely to complete the program. Those who worked with attorneys were much more likely to complete the program. Interestingly, they weren’t more likely to save their homes.

It was very gratifying to see that those programs that made changes based on the data they were collecting and the recommendations from my first evaluation were improved by those changes. For example, the 19th Circuit and 20th Circuit programs made changes to the manner in which homeowners contacted and entered the program, significantly improving participation. The 16thand 19th Circuits worked with mediators to improve their skills, leading to fewer mediator issues and more participants leaving mediation with a good experience.

For a quick take on the evaluation, see the Executive Summary.
To access a digital summary of the evaluation, click here.
For the Full Evaluation, download PDF .

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