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Just Court ADR

The blog of Resolution Systems Institute

Archive for the ‘Program Management’ Category

Part 2 of 3: Foreclosure Mediation Best Practices

Just Court ADR, March 7th, 2012

PRE-MEDIATION SESSION ELEMENTS

Conduct Extensive, Personalized Outreach to Borrowers

Outreach to borrowers is key to getting participation in the program. Most people do not open their mail or answer the phone when they are in foreclosure. For those that do, legal notices should be written in simple language with a clear instruction for what borrowers should do next. Programs should find ways other than mail to help borrowers access mediation programs.

One jurisdiction has dedicated funds for (more…)

Part 1 of 3: Foreclosure Mediation Best Practices

Just Court ADR, March 1st, 2012

With the proliferation of foreclosure mediation programs, legislation, and reports, states and other entities attempting to create such programs need clear, expert guidance about lessons learned during foreclosure mediation’s four-year history. Especially with additional funding from the 49 state attorney general foreclosure settlement, states have the powerful opportunity to create high quality mediation programs. This report, which will be featured in three parts on this blog, highlights wisdom collected from existing programs, failed attempts to create programs, and mediation’s long history of success in resolving court-based and other types of disputes. The first section is on how to begin a foreclosure mediation program to ensure its success.

PROGRAM BEGINNINGS

Set Goals and Define Success

The initial step of gathering everyone in a room to talk about goals is a difficult one, but is essential for the subsequent foreclosure mediation program to succeed. (more…)

Foreclosure Mediation, Saving Homes, and Appropriate Dispute Resolution

Just Court ADR, February 23rd, 2012

As someone who reports on foreclosure mediation around the country, I am thankful for the work of the Department of Justice and the National Consumer Law Center, which have both published extensive reports on the benefits of foreclosure mediation in recent weeks. The DOJ’s report is a follow-up on an Access to Justice Initiative conference RSI attended last year, which focused on how foreclosure mediation programs can be evaluated for their effectiveness. The NCLC report is the work of Geoff Walsh, a consumer lawyer who focuses on the foreclosure crisis and how consumers benefit from mediation programs that address foreclosures and provide a mechanism for servicer accountability. Walsh also helpfully demonstrates (on pages 33-41) how foreclosure mediation does not have to cost states too much and does not have to extend the foreclosure timeline.

While I agree with most of the assessment these reports provide, I’d like to highlight a couple of points – based on RSI’s experience and expertise in the court ADR field – with which I disagree.  (more…)

Blaming ADR

Just Court ADR, February 14th, 2012

When Mayanne Downs took office as President of The Florida Bar in June 2010, she stated that under her watch, a special committee would examine the decline in the number of jury trials and its impact on the judicial system, the public and lawyers. Especially in the face of drastic cuts to the judiciary’s budget, both at a state and federal level, this exploration seems timely. Getting a snapshot of why trends occur helps courts, the bar, and litigants consciously plan for what lies ahead.

The resulting report, however, speaks ominously (more…)

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