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8 Tips for Assisting Self-Represented Litigants

Christina Wright, June 24th, 2024

Working in the Kane County Eviction Mediation Program for the past three years, I have seen firsthand the challenges self-represented litigants may face. I have also learned a lot by reading RSI’s research on related topics, such as the ODR Party Engagement (OPEN) Project. Recently, I had a chance to speak to members of the Illinois Supreme Court Access to Justice Court Navigator Network at the Kane County Law Library in Geneva, Illinois, about tips I’ve found useful in supporting these litigants. I am sharing them below with the hope that they will be useful to others.

Photo by Edmond Dantes via Pexels

1. Speak and write in plain English.

For native speakers as well as those for whom it is a second language, English can be a difficult language to master. Many self-represented litigants don’t have the language skills to understand the legalese that is often used in the courtroom. Thus, it is important that all court-related communications be written in plain English. Additionally, court-connected mediation programs and other settings involving self-represented litigants should have a staff member accessible to answer questions regarding court/program handouts and policies.

2. Provide translation.

Any paperwork should be readily available in commonly used languages other than English. In Kane County, our primary need is Spanish, but that will vary by jurisdiction. Translation services should also be provided as needed.

3. Be clear that outcomes are not predictable.

To avoid making promises you can’t keep, be sure to use language that does not promise a particular outcome. For instance, one could say “You may apply for a court fee waiver,” rather than “You can get your court fees waived.” This important distinction can prevent confusion down the line as the individual continues to navigate the court/program.

4. Be flexible with scheduling.

Courts/programs can be difficult to access for those who live near or below the poverty line and/or who have inflexible work schedules. For self-represented litigants with little or no income, it may be impossible to physically attend court or afford the devices necessary to attend court virtually. Buses, ride-hailing services and even bicycles cost money and can be time-consuming to use. Being flexible with scheduling allows participants a greater chance of attending, and without the extra burden of costs associated with travel, childcare, calling off work, etc.

5. Be knowledgeable about available resources.

Inability to use technology is another hurdle. Whether it be because the individual lacks the skills or the finances to utilize technology, online dispute resolution (ODR) programs and virtual court may only be an option with extra assistance from the court/program. Extra assistance may come in the form of lending a device, walking the self-represented litigant through connection issues, or referring them to another agency that can help get them connected. Libraries are a great resource for technology assistance and connection.

6. Keep an open mind.

Don’t assume you know anything about any particular self-represented litigant’s life, capabilities, technology access, education, finances, etc. What may seem simple or common to you may not even be an option for them. With that said, self-represented litigants come from all different walks of life, so it is even more important not to assume they are all alike and thus all have the same needs.

7. Be persistent when reaching out to parties.

How do you reach a self-represented litigant? Keep trying! The Kane County Eviction Mediation Program uses phone, text, email and in-person conversations to gather information and assist self-represented litigants face their legal challenges. Everyone has their own preferred communication method, so it takes different forms of communication to reach different people. Attempt contact frequently and through a variety of methods if you really want to reach the individual.

8. Be trustworthy.

Finally, the OPEN Project found that trust can be a big obstacle for courts. OPEN focus group participants were wary of the communications they reviewed. Thus, it is important that all court communications look official and provide solid contact information in case the self-represented litigant needs to ask questions or contact the court/program for other reasons.

Although there can be challenges when working with self-represented litigants, the individual parties can benefit greatly from the support. Mediation and similar programs can provide clarity, control, support, legal assistance, financial resources, housing counseling and other resources to self-represented litigants. They can decrease the amount of time a case remains in court (a benefit to everyone involved) and prevent unnecessary wage losses. Self-represented litigants may need regular reinforcement and assurance, but by providing this service we increase their access to justice.

New Board Member Nancy Welsh Discusses Fairness, Self-Determination in ADR

Just Court ADR, May 10th, 2024

In February, Resolution Systems Institute welcomed two new Board of Directors members to their first RSI board meeting. Recently we wrote a blog introducing you to one of them, University of Denver Law Professor Oladeji M. Tiamiyu. For this edition, we spoke with the other, Texas A&M Law Professor Nancy A. Welsh

Nancy Welsh is a member of the Board of Directors of Resolution Systems Institute

Nancy Welsh is the Frank W. Elliott, Jr. University Professor, Professor of Law and Director of the Dispute Resolution Program at Texas A&M University School of Law. She is a leading scholar and teacher of dispute resolution and procedural law. Prof. Welsh examines negotiation, mediation, arbitration, judicial settlement and dispute resolution in US and international contexts, focusing on self-determination, procedural justice, due process and institutionalization dynamics. Read more about Prof. Welsh’s background and find links to her work in her RSI bio.

When/where were you first introduced to alternative dispute resolution?

I first learned about alternative dispute resolution when I was in law school. Frank Sander — one of the founders of the ADR movement (including the contemporary mediation movement) — was one of my law professors. He taught a course that I believe was called Alternatives to Litigation. That was where I first learned about mediation. I’m sure we also covered arbitration, but negotiation principles and mediation are what I remember best. I actually enjoyed the exam in that course — an unusual experience! — because we needed to think about what the parties wanted and what their underlying interests likely were. We also needed to think practically when different alternatives existed that might be responsive to their underlying interests. I found the problem-solving aspect of the course to be really exciting.

I also had the opportunity to take a mediation training when I was in law school and then to mediate in a small claims court.

What are some of the big questions related to ADR that interest you or that you are currently focusing on?

I’ve always been interested in the intersection between negotiation, mediation, arbitration and the courts, which, of course, is where RSI largely is located. I have been a big advocate of negotiation, mediation and arbitration when the parties have actually selected these processes, and when the processes have been managed in a manner that helps to ensure that people really have the opportunity to think and share what they care about, to think about what options might exist for resolution, to be fully informed, and to freely make their choices.

One thing that really excited me about negotiation and mediation was that it seemed as though — especially once you started asking about and looking at underlying interests — a whole new path to resolution opened up. I had gotten to a point where it seemed to me that when we were talking about the law, there was no path; there were only positions and legal arguments.

So when people are choosing negotiation or mediation, when they really have the opportunity to be informed and to explore what other options exist that can be responsive to their needs, I am entirely in favor of these processes.

When the mediation process is one in which mediators or lawyers decide that the parties are never going to be in direct contact with each other — putting them in separate rooms and with the mediator just shuttling back and forth — and when the focus of mediation is primarily on getting the parties to be more realistic in the way that the mediators and lawyers want them to be, I am less enthusiastic about the processes. Some reality-testing is almost inevitable, but the mediation process also should provide the opportunity for the parties to express what is really important to them, to be heard in a dignified setting, and to explore options that meet their needs. I care a lot about procedural justice and self-determination and have written extensively on both.

Importantly, we really don’t know what happens in most mediations. The courts don’t regularly collect or publish such data. Again, this is a world in which RSI operates; RSI has been involved in much more research and evaluation than a lot of organizations and encourages court-connected programs to evaluate and collect data. That is really important. How can you know what is going on if you don’t have any information?

Meanwhile, I know that a lot of the data we do have indicates that people are satisfied with the mediation process. So that’s important. I just think the process can be one that enables people to fully exercise self-determination consistent with the American ideal of democracy, that each of us is a thinking human being who can be educated and make good decisions. And then, of course, we also need data regarding the other dispute resolution processes.

What in your current academic work, if anything, relates to the work of RSI?

My academic work relates to RSI’s work because RSI does so much with data and evaluation, and a lot of my writing has been about mediation and court-connected processes, which are obviously core areas for RSI.

I wrote a series of articles (one of which is “But Is it Good: The Need to Measure, Assess, and Report on Court-Connected ADR”) that focus largely on the need for more data, for regular reporting by the courts regarding their use of dispute resolution processes. How many cases were eligible? How many cases actually went to these dispute resolution processes? Did they settle? On what terms? What were parties’ perceptions of the procedures and outcomes? And then I also have urged that courts have some responsibility to ensure substantive fairness in the aggregate, or at least some responsibility to ensure that there is not a systemic pattern of unfairness in outcomes.

What attracted you to/made you want to join the RSI board?

I have thought for a long time that RSI is a really wonderful organization and it’s doing important work. When I identify who is out there focusing on court-connected dispute resolution, helping to ensure that research is being done and that courts are getting the kind of assistance they need to provide good court-connected dispute resolution processes, RSI has been at the center of it. Jen Shack is a wonder. Susan Yates is a wonder.

What are you most looking forward to during your time on the RSI board?  

I think there are amazing people who are involved with RSI, so I’m looking forward to getting to know the staff and the board. I’m excited to be working with people on the board — some of whom I’ve known and respected for a long time, and others whom I’ve known by reputation but have never before met. It’s an honor to join them.

New Board Member Oladeji Tiamiyu Talks Tech, ADR and More

Just Court ADR, March 19th, 2024

Resolution Systems Institute (RSI) recently welcomed two new members to its Board of Directors! Texas A&M Law Professor Nancy A. Welsh and University of Denver Law Professor Oladeji M. Tiamiyu attended their first Board meeting in February, and RSI is so grateful for their service. We’d like to help you get to know them, beginning this month with a Q&A with Prof. Tiamiyu.  

Professor Oladeji Tiamiyu is an RSI board member

Oladeji Tiamiyu is an Assistant Professor of Law at the University of Denver (DU) and an Expert Adviser to early-stage ventures at Harvard’s Innovation Lab. Before joining DU, he was a clinician at Harvard Law School’s Negotiation and Mediation Clinical Program. His research interests focus on the intersection of technology and dispute resolution. Read more about his background and find links to his work in his RSI bio.

When/where were you first introduced to alternative dispute resolution?

Before I went to law school, I had some degree of concern that the courts were not always the best place to resolve conflict. And I fondly remember being in my criminal law class, one of my favorite classes in law school with Professor Jeannie Suk Gersen, and thinking about alternatives to the carceral state. Shortly after then, I took a law school negotiations class that served as a gateway drug to this field. Now when I think about ADR, it is no longer about being an “alternative” in the strict sense of the word, but instead being a complement to litigation, so there’s been some personal evolution in how I think about the field.

I understand that you have a particular interest in the intersection of technology and dispute resolution. What drew you to this combination of topics?

Yes, well, I don’t know the extent my interest would have developed without Colin Rule. I had my first conversation with him in 2019, and I left essentially salivating for more ideas. From an intellectual and practical level, Colin has shaped me and hundreds of thousands of others in thinking about technology’s role with ADR.

And a few months after this conversation, there was dramatic upheaval in the legal profession. The legal tectonic plates were shifting dramatically. With the pandemic, courts were closed. Mediators and arbitrators were staying at home. It probably was the first time some of my highly social mediator friends didn’t want to meet anyone in person. And it was during this time that technology’s role became more than an esoteric idea, but instead necessary to keeping the courthouse open, albeit virtually.

Maybe we’ll talk about this later, but I found a way to work at RSI during this moment of change. So if Colin was the first to spark my interest, I am indebted to RSI, Susan Yates and Erik Slepak-Cherney for giving me space to explore technology’s role on a practical level.

What are some of the big questions related to tech and dispute resolution that interest you?

There are many. One lingering question from COVID is whether the pandemic led to a permanent change in how dispute resolution is practiced. Are mediators and arbitrators comfortable in incorporating online processes? Is there a critical mass of parties and disputes seeking out online processes? There’s some amount of data to suggest the answer to both is yes, but as we have greater psychological and temporal separation from the pandemic, there will be greater clarity.

I also share a sentiment with many other ODR scholars about whether online process increases access to justice. I’ll go a step further in inquiring whether the relationship between parties fundamentally changes when engaging in online process. That is, do parties communicate differently, problem-solve differently, trust differently and build consensus differently when in an online space?

There’s also the question of the role of artificial intelligence in these systems. Nvidia, ChatGPT, and Brazil’s VICTOR have all expanded our horizons for what could be possible with AI. I’m excited to see who will be the Jen-Hsun Huang of the dispute resolution field that develops an application with AI to fundamentally change what is possible in ADR. 

The exciting part is that RSI is at a unique position to bring clarity to these questions.

What attracted you to/made you want to join the RSI Board?

RSI as an organization. We have done such important research over the years. We have collaborated with innovative courts. I’ve also been on the other side as an employee, and I personally know the integrity of the employees.

I am particularly honored to be joining RSI at this specific time of change. Susan Yates is one of the foremost thought leaders in our field. Judges know it. Academics know it. The American Bar Association knows it. As she leaves RSI, I was intrigued at being a steward for this great organization to ensure that we continue to do the important work our organization has historically championed.

What are your ADR-related courses or other activities at the University of Denver law school?

From my lens, everything I teach has an ADR bend to it. So much of the modern-day legal profession depends on ADR skillsets. As Arthur Miller described many years ago, settlement and negotiations cannot be separated from being a lawyer. So I teach Contract Law, Family Law, and a survey of ADR course. Yet with Contract Law, my students get an introduction to simulations for negotiating contracts that advance their client’s interests, or simulations that prepare them to negotiate out-of-court settlements when there is a breach of contract.

In Family Law, my students do simulations in mediating and negotiating agreements for child custody and alimony. Much of what I try to impart in all of my classes is that ADR skillsets will help my students be better client-centered lawyers.

You were a Public Interest Law Initiative Fellow with RSI in the past. Is there something you learned or experienced in that role that will help you in your work on the RSI Board?

Yes, I have tremendous admiration for the PILI fellowship and gratitude for Sidley Austin LLP for their active engagement in public interest work in both Illinois and nationally. I hope more law graduates practicing in Illinois recognize how special of a state Illinois is for building the infrastructure for PILI. Overall, my PILI fellowship informed some of my hopes and aspirations for the ADR field. It was through PILI that I met some of the nation’s leading dispute resolution practitioners based in Chicago.

But the most valuable lesson I learned from being a PILI Fellow has less to do with ADR. Because RSI is such a collegial and accessible non-profit, my time as a PILI Fellow helped me to appreciate the impact that non-profits can have. Fulfilling lawyering can be in a non-profit office as much as in a law firm or in a courtroom.

What in your current academic work, if anything, relates to the work of RSI?

Much of my research touches on topics that are highly germane to RSI. My research shares a fundamental commitment to exploring how best to leverage dispute resolution to promote access to justice.

What are you most looking forward to during your time on the RSI Board?  

Chicago is fortunate to have RSI, but RSI can and historically has had an impact in different corners of the country. So I am excited to see how our organization grows, especially in a time when there is a fundamental change in the legal profession. There are few other organizations with as sizeable of a network with the judiciary, legal profession and dispute resolution field. I’m excited to see how we can use all of these assets to introduce greater innovation for dispute resolution.

Better Forms Can Help Reduce Fear and Confusion for Self-Represented Parties

Christina Wright, February 21st, 2024

In an eviction courtroom filled mostly with self-represented defendants, the confusion and fear can be palpable: fear over what the future holds, and confusion about the process and the parties’ options.

But some of this anxiety can be mitigated. Represented or not, parties should always have access to the information they need to understand what is happening in their court case. One way to help reduce the confusion and fear is to provide easily accessible court forms with instructions in plain language.

A small group of individuals is working toward precisely this goal, and recently I began volunteering with them.

Hands hold a pen and a nondescript form.

When forms are understood and completed correctly, the court process is smoother, time is used more efficiently, and there is less risk of legal errors that might compromise a case on behalf of self-represented litigants.

In 2012, the Illinois Supreme Court created the Illinois Supreme Court Commission on Access to Justice (Commission) to “promote, facilitate and enhance equal access to justice with an emphasis on access to the Illinois civil courts and administrative agencies for all people, particularly the poor and vulnerable.” The same year, the court adopted an administrative order spelling out how the Commission and the Administrative Office of the Illinois Courts (AOIC) would be tasked with developing, reviewing and approving standardized court forms for the entire state. 

The Forms Committee currently has 13 drafting subcommittees, which consist of judges, attorneys, clerks and other court stakeholders — such as RSI and me — who help create new forms when needed and update existing forms in an annual process, according to Lillie Schneyer, Forms Program Coordinator with the AOIC.

“Annual review is an important process to ensure that the forms are up to date with the latest court processes, are as user-friendly and effective as possible, and remain legally sufficient,” Schneyer explains.

Over the past few months, I have been working with the Eviction Subcommittee to revamp the forms provided to people involved in eviction cases. We are reviewing current documents, such as the Eviction Order, Appearance and Agreed Order forms, that have received comments and suggestions from members of the public or that members of the subcommittee have comments or questions about. (Draft forms are posted for public comment on this page of the Illinois courts site.)

We work together as a small group to adjust language, instructions, spacing, and any other minute detail that has been brought to our attention. Our overarching goal is to make the forms as simple and accessible as possible, with the hope that any self-represented party can maneuver them, while also ensuring that the language used is legally responsible and applicable.

We work together as a small group to adjust language, instructions, spacing, and any other minute detail that has been brought to our attention as in need of revamping. We analyze the law in reference to the language to be used on the forms and the implications of the changes we are making. Our overarching goal is to make the forms as simple and accessible as possible, with the hope that any self-represented party can maneuver them, while also ensuring that the language used is legally responsible and applicable.

The process can be tedious, but having seen eviction cases play out in my role with RSI, I recognize how important it is for all parties to fully grasp what they can expect from the court, what is expected of them, and the options in front of them so they can make informed choices. The forms guide and educate litigants in their options and legal responsibilities. When forms are understood and completed correctly, the court process is smoother, time is used more efficiently, and there is less risk of legal errors that might compromise a case on behalf of self-represented litigants. All in all, having accessible Supreme Court forms benefits both the self-represented litigants and the court itself.

When our work is complete, the revised forms will be published in the Court Forms Hub of the Illinois Courts website.

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