PRE-MEDIATION SESSION ELEMENTS
Conduct Extensive, Personalized Outreach to Borrowers
Outreach to borrowers is key to getting participation in the program. Most people do not open their mail or answer the phone when they are in foreclosure. For those that do, legal notices should be written in simple language with a clear instruction for what borrowers should do next. Programs should find ways other than mail to help borrowers access mediation programs.