During a recent day of strategic planning at RSI, one of the ideas our staff explored was how alternative dispute resolution (ADR) helps to increase access to justice (ATJ or A2J). This idea is close to my heart; improving the accessibility of our justice system has been a passion of mine for years and has driven my decisions to attend law school, train as a mediator, and ultimately, join RSI’s team. (more…)
Archive for the ‘ARCHIVE’ Category
Designing Access: Introduction to a Three-Part Series
Just Court ADR, November 19th, 2015What is Court ADR? Clearing Up Some Misconceptions
Jennifer Shack, October 2nd, 2015How can you make good decisions if the information you have is limited or wrong? That’s the question that drove me to the fields of research and program evaluation – good policy and effective programs are passions of mine, and there’s no way to have either without accurate, reliable information. It’s also the question that ran through my head as I read the article, “To Mediate in Court or out of Court, that is the Question” in Financier Worldwide. In the article, the author distinguishes between court and private mediation in a way that is not consistent with the wide variety of court and private mediation that exists in the United States. The article provides a good example of the misconceptions I often see in articles about mediation, misconceptions that can lead to poor decisions about the use of mediation. (more…)
Ensuring Safety in Family Cases: Screening for Intimate Partner Violence
Jennifer Shack, August 28th, 2015While the debate continues as to whether cases in which a party has alleged intimate partner violence (IPV) should be mediated, new research adds to the evidence that current screening may not be identifying all family cases in which violence has occurred in the relationship. As discussed in, “Detection of Intimate Partner Violence and Recommendation for Joint Family Mediation: A Randomized Controlled Trial of Two Screening Measures” (21 Psychol. Pub. Pol’y & L. 239) [subscription required], the researchers found that when ADR program staff used a common type of screening procedure, reports of IPV were lower than when using a screen that asked more specific questions about what occurred in the relationship. (more…)
Monitoring Mediation Program Progress and Implementing Changes in Cook County
Jennifer Shack, July 21st, 2015The foreclosure mediation program in Cook County, Illinois, which serves Chicago and many of its suburbs, has done what all ADR programs should do. It has tracked specific measures of success, identified areas for improvement, made changes to make the program work better, then looked at the data again to see the effect of those changes. The program’s latest report shows that the changes have indeed improved what was perhaps its biggest problem.
In its first two years – 2011 and 2012 – the program suffered from long delays in case progression, with cases taking well more than a year to complete the program. The program consists of three stages: housing counseling to explain the foreclosure process and to help homeowners gather the necessary documents for lender review, legal aid counseling to determine whether the homeowners have any defenses to foreclosure, and mediation to facilitate negotiation between the homeowner and lender. Initially, homeowners and lenders almost always negotiated in mediation. Homeowners without an attorney were (and continue to be) provided free representation by volunteer attorneys at the mediation. The major cause of the delays was the lack of legal aid attorneys to represent the homeowners.
To remedy this, the court hired case managers in 2013 – attorneys who attend court hearings and triage the cases in which the homeowner is self-represented. If the homeowner has been trying to come to an agreement with their lender, the case managers then work with the homeowner and lender to ensure that documents are exchanged, communication is maintained, and required steps are completed prior to the next status date. Case managers can facilitate agreement between the homeowner and lender as well. The program also encouraged housing counselors who were helping the homeowners to facilitate agreements with the homeowners’ lender. These changes appear to have had a dramatic effect. The time to complete the program has been reduced to 12 weeks. A drop in filings has likely been an important factor in this, but there has also been a large increase in pre-mediation agreements over the past two years. These agreements have reduced the need for legal aid attorneys to represent the homeowners, opening up a bottleneck in case progression.
At the same time, the percentage of completed cases that end in an agreement increased tremendously, while the percentage of agreements that were for home retention has declined. The reason for these trends is not addressed by the report. Did the increase in facilitating agreement prior to mediation have an effect on outcomes? Has it had an effect on whether the homeowners complete the program? These would be interesting areas for the court and program to explore.
In the meantime, though, the county, the court and the program should pat themselves on the back for identifying areas for improvement and then implementing changes. It is often too easy to either terminate a program that has less than stellar outcomes or to let such a program wither and die.
