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Just Court ADR

The blog of Resolution Systems Institute

Posts Tagged ‘triage’

Designing Access Part Two: “Dynamic Triage” in RSI’s Foreclosure Mediation Program in Rockford, Illinois

Just Court ADR, March 15th, 2016

Welcome back to my series of blog posts showcasing how RSI uses our expertise in dispute system design to improve access to justice in the three foreclosure mediation programs we administer. If you’re wondering how this series came to be, check out my introduction to the series. In my previous entry, I discussed how we at RSI leveraged the data we collected to improve participation in our foreclosure mediation program in the 19th Circuit Court of Lake County, Illinois. By looking at “apples-to-apples” comparison of data among six programs in Illinois, we saw participation went up when judges referred people to the program, and when we only required people to complete a phone screening rather than an in-person information session. The 19th Circuit made these changes, and while it has only been a couple of months since that happened, we are already starting to see more people being able to access the program.

Building off that previous discussion about using data to drive program improvements, my focus in this entry is a different tool in the program administration toolbox: thoughtful, dynamic triage. (more…)

What Does the Transformation of Justice Look Like? British Columbia Has an Answer

Jennifer Shack, June 7th, 2013

With the financial crunch that has hit courts, jurisdiction after jurisdiction has asked what ADR’s role should be. Should ADR be the method through which courts can both serve litigants and save money, or is it a financial burden on courts that should be eliminated or privatized? In many courts in the US, the answer has been the latter. This was seen most recently with the closure of Los Angeles County’s ADR program – the largest in the country. As mediators there work to develop a private system to replace services the court once provided, the government of British Columbia is moving in a different direction. There, the eye is on developing integrated administrative systems, including ADR, that would limit use of the courts to those disputes most appropriate for litigation.  (more…)

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