Facebook’s conflict resolution process, page 1
After my original post about Facebook’s online conflict resolution system, I received some requests for more information about the company’s research and the template-based self-help system they now use to resolve user disputes. This post will expand upon the research performed for Facebook by a team of social scientists from Berkeley, and present some examples of the conflict resolution templates which are now in place on the website. The source of this information is the video “New Tools to Understand People” which is available here. Tomorrow, I will follow up with a graphic demonstration of how this system works on the current Facebook site.
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