I’m excited to share with you all a new resource RSI put together for court ADR programs. Curiosity and self-reflection tend to be self-selecting criterion for successful mediators, so it’s not surprising that mediators often crave feedback about their performance and how they can improve. Fortunately for courts, that’s a great instinct, and one that should be nurtured through the use of a structured process whenever possible. To these ends, we at RSI put together some tools for program administrators to utilize in developing a peer-based review support system.
Peer review is a great way for mediators to develop new skills: as long as proper oversight exists to make sure bad habits aren’t proliferating, mediators can learn a tremendous amount from one another. Implementing a peer review system also has the added benefit of galvanizing a community of mediators. Perhaps most beneficially, peer review can function as quality assurance to ensure that the services people receive aren’t a form of second-class justice. Programs that serve self-represented, indigent and other underserved populations may be particularly keen to ensure quality services. (more…)