Resources / Study / Innovation for Court ADR

Just Court ADR

The blog of Resolution Systems Institute

Posts Tagged ‘quality assurance’

New Tools for Mediator Peer Review

Just Court ADR, July 20th, 2018

I’m excited to share with you all a new resource RSI put together for court ADR programs. Curiosity and self-reflection tend to be self-selecting criterion for successful mediators, so it’s not surprising that mediators often crave feedback about their performance and how they can improve. Fortunately for courts, that’s a great instinct, and one that should be nurtured through the use of a structured process whenever possible. To these ends, we at RSI put together some tools for program administrators to utilize in developing a peer-based review support system.

Peer review is a great way for mediators to develop new skills: as long as proper oversight exists to make sure bad habits aren’t proliferating, mediators can learn a tremendous amount from one another. Implementing a peer review system also has the added benefit of galvanizing a community of mediators. Perhaps most beneficially, peer review can function as quality assurance to ensure that the services people receive aren’t a form of second-class justice. Programs that serve self-represented, indigent and other underserved populations may be particularly keen to ensure quality services. (more…)

Verified by ExactMetrics