Resources / Study / Innovation for Court ADR

Just Court ADR

The blog of Resolution Systems Institute

Posts Tagged ‘skills’

A Professional Communicator?

Susan M. Yates, February 28th, 2014

One way that we mediators sometimes describe ourselves is as professional communicators. We are skilled at listening deeply, speaking clearly and helping people in conflict form a communication bridge. How is it, then, that we can sometimes be so inept in our own conversations, even when we are not in conflict?

Take, as an example, my recent conversation with a helpful Chicago Transit Authority (CTA) employee. The CTA is in the process of changing from its old system for paying fares. I had lost my card for the new system, so I was buying individual-ride tickets. The helpful CTA guy told me I shouldn’t buy those tickets; I should buy transit cards because they were less expensive.

What followed was a not-so-funny version of “Who’s on first.” (more…)

E-Discovery Mediation and Litigation Planning

Just Court ADR, April 30th, 2012

Welcome Jennifer LaDuke, RSI’s guest blogger, writing about her experiences at a recent e-Discovery mediation training.

As an attorney shifting her career toward mediation, I am always on the lookout for training opportunities to further my skill set and knowledge base. I have previous experience with litigation and electronically-stored information, including participating in a half-dozen large-scale cases where tens of thousands of electronic documents had to be reviewed, tagged, and logged. So, I was thrilled to link my interest in mediation and my previous experience by attending a recent two-day training program offered by the American College of e-Neutrals on the use of mediation to (more…)

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