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Just Court ADR

The blog of Resolution Systems Institute

Posts Tagged ‘mediation’

Dialogue & Deliberation

Susan M. Yates, April 30th, 2010

As we in court ADR continue to define what mediation, arbitration and other processes are, it might do us well to look at others who are defining processes. This came to mind when I was checking out the web site of the National Coalition for Dialogue & Deliberation, www.NCDD.org. Their introduction to the “streams” and processes of dialogue and deliberation contains almost 20 processes in the four streams: exploration, conflict transformation, decision-making, and collaborative action.

I’m not suggesting that most of these are the types of processes to which courts are going to refer litigants, but there are approaches that courts and their kin (mediation centers, bar associations, etc.) might think about using when designing and reviewing court ADR programs. A fresh approach might be just what is needed to think outside the box about ADR as it becomes increasingly institutionalized.

Poka-Yoke in Court ADR?

Susan M. Yates, February 25th, 2010

Michael Schrage’s Harvard Business Review blog explains the Japanese design insight called poka-yoke – Japanese for “avoid mistakes.” The idea is to design the “simplest, cheapest, and surest way to eliminate foreseeable process errors.” One example he gives is where an assembler uses three screws, so the screws are packaged in groups of three:  the package is a poka-yoke device.

My son’s high school biology teacher tries to use poka-yoke with her students by having all the homework on one color of paper, test prep on another, and so on. Can’t say it always works, but you can’t blame that on the device!

Along with being a nifty name, this made me wonder what poka-yoke are in use and might be designed for court ADR and for mediation in general. (more…)

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