Resources / Study / Innovation for Court ADR

Just Court ADR

The blog of Resolution Systems Institute

Archive for the ‘Training, Skills & Techniques’ Category

Video Games and Learning to Mediate

Susan M. Yates, May 4th, 2010

Many years ago a colleague described learning to mediate as being like trying to watch two different TV screens with different shows on them, and learning to meld them into one. On one screen was the story and facts of the case itself and on the other was the mediation process and all its related skills and strategies. The trick was to learn how to braid the two aspects into one flowing mediation. For a long time I liked and used that metaphor when talking with new mediators.

This weekend, I had an experience that replaced, or at least augmented, the TV metaphor. My teenage son tried to teach me to play one of his online video games. (more…)

Poka-Yoke in Court ADR?

Susan M. Yates, February 25th, 2010

Michael Schrage’s Harvard Business Review blog explains the Japanese design insight called poka-yoke – Japanese for “avoid mistakes.” The idea is to design the “simplest, cheapest, and surest way to eliminate foreseeable process errors.” One example he gives is where an assembler uses three screws, so the screws are packaged in groups of three:  the package is a poka-yoke device.

My son’s high school biology teacher tries to use poka-yoke with her students by having all the homework on one color of paper, test prep on another, and so on. Can’t say it always works, but you can’t blame that on the device!

Along with being a nifty name, this made me wonder what poka-yoke are in use and might be designed for court ADR and for mediation in general. (more…)

Verified by ExactMetrics