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Just Court ADR

The blog of Resolution Systems Institute

Archive for the ‘Program Design’ Category

How Facebook Designed Its Template-Based Online Dispute Resolution System

Just Court ADR, August 25th, 2014

 

Why don't you want to see this photo? It shouldn't be on FB

Facebook’s conflict resolution process, page 1

After my original post about Facebook’s online conflict resolution system, I received some requests for more information about the company’s research and the template-based self-help system they now use to resolve user disputes. This post will expand upon the research performed for Facebook by a team of social scientists from Berkeley, and present some examples of the conflict resolution templates which are now in place on the website. The source of this information is the video “New Tools to Understand People” which is available here. Tomorrow, I will follow up with a graphic demonstration of how this system works on the current Facebook site.
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Settlement Smarts for Self-Represented Litigants

Susan M. Yates, August 12th, 2014

Julie Macfarlane has written a useful guide for self-represented litigants participating in court-related settlement efforts, including settlement conferences with judges, mediations and direct negotiations with the other party’s lawyer. This could be a handy reference for court ADR programs to provide to parties.

The guide, “Settlement Smarts for Self-Represented Litigants: How to Use Settlement Processes Knowledgeably and Effectively,” is produced by the Canadian National Self-Represented Litigants Project. Thanks again to Richard Zorza’s great blog on access to justice issues for the heads up about this.

Grievance Procedures and Mediation Policy Goals

Jennifer Shack, August 6th, 2014

Here’s something I wrote for RSI’s e-newsletter this month that I thought would interest our blog readers as well:

Parties to court mediation in Florida have the opportunity to submit their complaints regarding a mediator to a robust grievance process. The structure includes four stages: committee review to determine whether a complaint is facially sufficient; a preliminary review of rules that may have been violated and the mediator’s response to the complaint, which are used to determine probable cause; a meeting between mediator and complainant; and a formal hearing.  In “Mediator Ethical Breaches: Implications for Public Policy” (Penn State Yearbook on Arbitration and Mediation, Vol. 6, p. 107 (2014)), Sharon Press examines this grievance process and finds that the burden of proof required at the formal hearing stage has the potential to undermine the policy goals of mediation programs. (more…)

Facebook’s Templates for Conflict Resolution and Court ADR

Just Court ADR, July 25th, 2014

Facebook recently announced its creation of a self-guided dispute resolution system for users. The company has designed a new user-to-user conflict resolution system that could have implications for court ADR systems as well. (more…)

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