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Archive for the ‘Eviction Mediation’ Category

Better Forms Can Help Reduce Fear and Confusion for Self-Represented Parties

Christina Wright, February 21st, 2024

In an eviction courtroom filled mostly with self-represented defendants, the confusion and fear can be palpable: fear over what the future holds, and confusion about the process and the parties’ options.

But some of this anxiety can be mitigated. Represented or not, parties should always have access to the information they need to understand what is happening in their court case. One way to help reduce the confusion and fear is to provide easily accessible court forms with instructions in plain language.

A small group of individuals is working toward precisely this goal, and recently I began volunteering with them.

Hands hold a pen and a nondescript form.

When forms are understood and completed correctly, the court process is smoother, time is used more efficiently, and there is less risk of legal errors that might compromise a case on behalf of self-represented litigants.

In 2012, the Illinois Supreme Court created the Illinois Supreme Court Commission on Access to Justice (Commission) to “promote, facilitate and enhance equal access to justice with an emphasis on access to the Illinois civil courts and administrative agencies for all people, particularly the poor and vulnerable.” The same year, the court adopted an administrative order spelling out how the Commission and the Administrative Office of the Illinois Courts (AOIC) would be tasked with developing, reviewing and approving standardized court forms for the entire state. 

The Forms Committee currently has 13 drafting subcommittees, which consist of judges, attorneys, clerks and other court stakeholders — such as RSI and me — who help create new forms when needed and update existing forms in an annual process, according to Lillie Schneyer, Forms Program Coordinator with the AOIC.

“Annual review is an important process to ensure that the forms are up to date with the latest court processes, are as user-friendly and effective as possible, and remain legally sufficient,” Schneyer explains.

Over the past few months, I have been working with the Eviction Subcommittee to revamp the forms provided to people involved in eviction cases. We are reviewing current documents, such as the Eviction Order, Appearance and Agreed Order forms, that have received comments and suggestions from members of the public or that members of the subcommittee have comments or questions about. (Draft forms are posted for public comment on this page of the Illinois courts site.)

We work together as a small group to adjust language, instructions, spacing, and any other minute detail that has been brought to our attention. Our overarching goal is to make the forms as simple and accessible as possible, with the hope that any self-represented party can maneuver them, while also ensuring that the language used is legally responsible and applicable.

We work together as a small group to adjust language, instructions, spacing, and any other minute detail that has been brought to our attention as in need of revamping. We analyze the law in reference to the language to be used on the forms and the implications of the changes we are making. Our overarching goal is to make the forms as simple and accessible as possible, with the hope that any self-represented party can maneuver them, while also ensuring that the language used is legally responsible and applicable.

The process can be tedious, but having seen eviction cases play out in my role with RSI, I recognize how important it is for all parties to fully grasp what they can expect from the court, what is expected of them, and the options in front of them so they can make informed choices. The forms guide and educate litigants in their options and legal responsibilities. When forms are understood and completed correctly, the court process is smoother, time is used more efficiently, and there is less risk of legal errors that might compromise a case on behalf of self-represented litigants. All in all, having accessible Supreme Court forms benefits both the self-represented litigants and the court itself.

When our work is complete, the revised forms will be published in the Court Forms Hub of the Illinois Courts website.

Most Give High Ratings for Mediator Fairness, Trust in Mediator in Recent Surveys of RSI’s Kane County Eviction Mediation Program

Jasmine Henry, January 10th, 2024

RSI administers an eviction mediation program in Kane County, Illinois. Every quarter, we provide a report to the court on the participants’ experience in mediation based on their responses to a post-mediation survey.

Between July 1, 2023, and September 30, 2023, 174 eviction mediations were held in the 16th Judicial Circuit of Illinois (Kane County). After every mediation, participants were invited via email or text to complete an online survey about their experience; not all of the participants completed surveys. In our latest survey report, we examined participant responses from those three months. Specifically, we focused on participant opinions regarding fairness, trust and satisfaction. In all, 21 tenants, one landlord and 11 attorneys responded. The participants responded to the questions according to a seven-point scale, which we consolidated into three categories: low (1–2), medium (3–5), and high (6–7). Participants were invited to add comments to some of their responses. Their responses are summarized below.

Trust in Mediator, Perceived Fairness

We asked respondents about their perception of the mediator. Specifically, we asked: “How fairly did the mediator treat you?” And, “How much did you trust the mediator?” Almost two-thirds of participants gave high ratings for mediator fairness and trust. However, respondents tended to rate mediator fairness higher than mediator trust. For example, fewer than 3% of respondents thought the mediator did not treat them fairly, while 15% of respondents had low trust in the mediator. There was a parallel, albeit smaller, difference observed in the positive ratings, with 63% of respondents rating the mediator as very fair, compared with 58% who had high trust in the mediator.

Turning more broadly to respondents’ perception of the mediation process as a whole, we asked: “Overall, how fair was the mediation process?” Most of the participants who responded felt that the mediation was fair overall, with 62% saying it was highly fair. Notably, this is very similar to the percentage of respondents who said the mediator was highly fair. Not all of the respondents were impressed with the process, and 10% of respondents rated the mediation a little fair or not at all fair.

Tenants who rated overall fairness as high focused on the clarity mediators provided them, describing mediators as “helping” and “kind.” An attorney who rated overall fairness high also emphasized the mediator’s “sympathetic demeanor.”

Comments of Tenants, Attorneys

We asked respondents to explain their overall fairness ratings. The landlord did not comment, but many tenants and some attorneys did. Tenants who rated overall fairness as high focused on the clarity mediators provided them, describing mediators as “helping” and “kind.” An attorney who rated overall fairness high also emphasized the mediator’s “sympathetic demeanor.” A quarter of the tenant comments mentioned court-based rental assistance, which tenants were often referred to by the program. Several tenants also saw the mediators as helping, saying, “They stood up for me … They didn’t let [the landlord] push me,” and “[We asked] for what we wanted and [the mediator] basically fought for us to get it.”

In contrast, tenants who gave medium and low ratings on overall fairness tended to focus their frustrated comments on the mediator’s relationship with the landlord. One tenant said the mediator “may have been more partial to the landlord” because they “were familiar with one another”; another tenant said plainly that “they are there to mostly help the landlord.” One tenant felt frustrated that the mediator did not seem to believe what the tenant said at mediation, saying, “The mediator seemed to take what I had to say about the situation with a grain of salt.” Attorneys who rated the overall fairness at a medium or low level focused on efficiency, with one saying, “I was disappointed that the mediator allowed the opposing side to spend valuable time on issues irrelevant to the case.”

Likelihood to Recommend Eviction Mediation

To further explore participant satisfaction, we asked participants: “If a friend or colleague had a dispute like yours, how likely are you to recommend eviction mediation?” Most of the participants who responded were likely to recommend mediation to a friend or colleague, with 67% saying they were highly likely to recommend it. One tenant commented, “I would recommend all mediation options; sometimes tenants are unaware of the resources available due to lack of communication or shame.” However, another tenant who was less satisfied with the process commented, “It doesn’t help the tenant. At all. It helps landlords.”

As was the case with the first question on participant satisfaction, the landlord did not comment on their responses to this question, but we did receive two attorney comments. One attorney who was highly satisfied with the mediation process commented, “We made the exact same settlement offer that was accepted at mediation to the landlord’s attorney months ago, and they never responded in any way despite multiple phone calls. I assume this was on their client’s instructions. Because of the mediation process, I believe they would have continued stonewalling us.” The attorney who was unlikely to recommend mediation to a colleague said: “The lengthy mediation process is not helpful in my view. Before this system was implemented, and still now (in other counties), I am often able to reach agreements with the tenants within 5–10 minutes in the hallway outside the Courtroom. There is no need for the mediator, in my opinion.”

Conclusion

In conclusion, the survey responses indicate that the program continues to provide a positive experience to most participants. Those who completed the survey generally had positive perceptions of the mediators and the program, with the majority giving high ratings on fairness, trust and satisfaction. However, some participants’ comments point to a perception among tenants that mediators are biased toward the other side and a perception among attorneys that the mediation process is not efficient.

RSI Report Examines N.H. Eviction Mediation Program: Agreement Numbers Hold, but More Tenants Move Out After Rental Support Ends

Jasmine Henry, December 13th, 2023

RSI recently completed an evaluation of New Hampshire’s statewide Eviction Diversion program. Begun in 2021, this voluntary program provides landlords and residential tenants the opportunity to mediate before a landlord/tenant eviction case is filed. We were asked to evaluate program use, mediation agreement rates, and the time from initial contact to case closure. The evaluation period ran from October 1, 2022, through August 31, 2023. We found overall that the program was successful at reaching landlords and tenants around the state, as well as at helping tenants and landlords to avoid eviction. The program was efficient as well.

Photo by Ketut Subiyanto via Pexels

The program process almost always begins when a tenant calls the court’s central phone line, although sometimes the landlord initiates contact and sometimes parties email the program directly. If the party calls the court’s central phone line, a staff member collects a summary of the party’s needs and emails the information, along with the person’s contact information, to the case manager/mediator. The case manager/mediator then contacts the landlords and tenants, conducts intakes, and schedules and conducts mediation. She also provides other assistance, such as a list of resources and referral to legal services.

Participation and Outcomes

During the evaluation period, 775 tenants or landlords reached out to the court about the eviction mediation program. Some reached out more than once, leading to 800 individual inquiries, 90% of which were from tenants. Of the 800 cases in which an inquiry with the Eviction Diversion Program was made, 176 (22%) were mediated.

We had final outcomes for 175 of the 176 mediations. Of these 175 mediations, 125 (71%) ended in an agreement and 50 (29%) ended without an agreement. The parties were more likely to agree to the tenant remaining in the rental than they were to agree to the tenant moving out: 63% of agreements were for the tenant to stay, while 37% were for the tenant to move out.

Results After Rental Assistance Ends

Housing agencies stopped accepting rental assistance applications at the end of October 2022 and stopped processing applications at the end of 2022. Somewhat surprisingly, this did not lead to a drop in agreements. The percentage of mediations ending in agreement rose from 68% before rental assistance ended (25 of 37 mediations) to 72% (100 of 138 mediations) afterward. However, the end of rental assistance did lead to a smaller proportion of agreements allowing tenants to stay. In October and November, 21 of 23 (91%) agreements were for the tenant to stay. This dropped to 4 of 9 (44%) in December, and 52 of 91 (57%) for the first eight months of 2023. Overall, 56% of mediation agreements after the end of rental assistance allowed the tenant to stay.

Tenants were offered the option to mediate by phone or by video. They overwhelmingly chose to mediate by phone: 157 of the 162 mediations for which we had data were conducted by phone. Only five tenants selected video mediation.

Mediations in general were conducted within a month of the tenant or landlord’s initial contact with the program. Almost two-thirds were closed within two weeks and only 11% took more than 28 days to close.

Recommendations

Based on our findings, we recommended that the program continue. It is well used and effective in helping tenants and landlords reach agreement. It has also been efficient, mediating cases quickly. We also recommended the court continue to give tenants the option to mediate by phone or video. This increases self-determination, and each method offers benefits. Phone mediation, for example, reduces the risk of a power imbalance caused by one party having a better grasp of technology or access to better technology, while video mediation offers the opportunity to exchange and view documents.

RSI Mediation Program Has Helped Over 1,500 Households Avoid Eviction

Sandy Wiegand, November 21st, 2023

More than two years ago, amid the looming threat of a rush of evictions as Illinois prepared to end its pandemic-era eviction moratorium, RSI partnered with the circuit court in Kane County to create a mediation program. It was free of cost to both tenants and landlords.

The program’s impact has been impressive. Since the eviction moratorium ended in October 2021, the Kane County Eviction Mediation Program has helped over 1,500 households avoid the traumatic effects of a sheriff’s eviction. Meanwhile, the program’s connections to rental assistance and legal and financial counseling have made it far more possible for these tenants to meet their financial obligations to landlords.

RDNE Stock Project via Pexels

Judge John Dalton, the 16th Circuit’s presiding eviction judge, also credits the program with helping the court run smoothly.

“With the help of RSI, Kane County was the first in Illinois to launch an eviction mediation program, and we have been overwhelmingly pleased with the outcomes,” Judge Dalton says. “It has been successful in assisting landlords and tenants in reaching mutually beneficial agreements. Thanks to this program, the court has been able to run efficiently during an eviction surge.”

RSI regularly surveys Kane County Eviction Mediation Program participants as one way to evaluate the program’s effectiveness. And participants have told us that mediation helps them feel heard and seen — as one tenant said, “like an actual person and not just some case number.”

As the weather turns colder and the potential consequences of eviction wax even harsher, RSI’s Kane County Eviction Mediation Program continues, with the support of the Illinois Equal Justice Foundation, the 16th Circuit Court, dozens of dedicated mediators, a few hard-working RSI staff members, and generous donors such as yourself. 

Thank you for your commitment to RSI’s work. If you’d like to invest in impactful endeavors such as the Kane County Eviction Mediation Program, you can do so on our website.

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