This month, Executive Director Susan Yates and Director of Research Jennifer Shack attended the 2019 International Online Dispute Resolution Forum in Williamsburg, VA. While at the conference, Jen gave a presentation on what factors should be examined when evaluating litigants’ experience of online dispute resolution (ODR). She focused her presentation on the factors that are essential to understanding their experience of access to justice.
Curious about how RSI can help evaluate your court program? Contact us to learn more.
