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Just Court ADR

The blog of Resolution Systems Institute

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Grievance Procedures and Mediation Policy Goals

Jennifer Shack, August 6th, 2014

Here’s something I wrote for RSI’s e-newsletter this month that I thought would interest our blog readers as well:

Parties to court mediation in Florida have the opportunity to submit their complaints regarding a mediator to a robust grievance process. The structure includes four stages: committee review to determine whether a complaint is facially sufficient; a preliminary review of rules that may have been violated and the mediator’s response to the complaint, which are used to determine probable cause; a meeting between mediator and complainant; and a formal hearing.  In “Mediator Ethical Breaches: Implications for Public Policy” (Penn State Yearbook on Arbitration and Mediation, Vol. 6, p. 107 (2014)), Sharon Press examines this grievance process and finds that the burden of proof required at the formal hearing stage has the potential to undermine the policy goals of mediation programs. (more…)

Different Program Models Beginning to Show Different Strengths

Jennifer Shack, August 4th, 2014

The Illinois Attorney General’s grant for foreclosure mediation has so far resulted in five programs with five different service delivery models. This has had me, as evaluator of the programs, anxious to find out how the differences will affect program outcomes. Having just completed the first statistical report for the foreclosure mediation programs, my initial impression is that program model really does matter when it comes to many performance measures. (more…)

When It Comes to Mediation, Less Regulation May Be More

Jennifer Shack, June 16th, 2014

You’re a judge charged with overseeing a voluntary civil case mediation program in your court. Because you’ve been monitoring your program, you know that, though 75% of cases going through mediation are reaching agreement, the program isn’t doing much to reduce judges’ workloads because mediation generally occurs very late in the case.  What do you do?

You have at least three options: (more…)

Maryland and Illinois: A Tale of Two States

Jennifer Shack, May 15th, 2014

As someone working to develop and improve court ADR in Illinois, I have long been envious of the comparatively vast resources available to do this in Maryland. And I’ve also been very interested in what Maryland’s multi-year statewide evaluation of ADR will find.  Recently, the research team involved in the evaluation published its report on Maryland’s ADR landscape. To some extent, the report was eye opening. Despite a Supreme Court that is highly supportive and a statewide organization with ample funding, in some ways the landscape looks very much like Illinois’, where the Supreme Court has not taken a leadership role and funding has been limited and unreliable.  (more…)

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