RSI is developing a tool for use by any court — and potentially others — with a mediation program: a brief animated video explaining the mediation process to parties in an easy-to-follow format. Topics will include: the purpose of mediation, the mediator’s role, confidentiality and exceptions to confidentiality, and what happens if parties reach an agreement. Because the video will focus on the general mediation process itself (instead of the topics discussed in mediation), it will be useful across multiple civil case types (such as child protection, eviction, foreclosure and small claims).
We will create the video in accordance with the findings from user testing in our ODR Party Engagement (OPEN) Project. Our user testing demonstrated that a short, illustrated video that uses plain language and an easy-to-follow narrative was effective at helping people understand the online dispute resolution (ODR) process in ways that other materials had not been. Testers not only understood ODR well, but they gave our model explainer video an average rating of 4.75 out of 5 for ease of understanding. One tester noted that the video was “to the point and easy to follow” without being “overly animated.” Others noted additional positive aspects: One tester appreciated the human voice, saying “it felt like there was somebody there, kind of explaining,” and another liked the shorter video, saying “it was very distinct and to the point and quick; I liked it.” Another tester shared that they felt the video would be “helpful for people that don’t do well … with reading or comprehending.”
Our new video will follow the same format and style as our OPEN video: It will be relatively short and will use animation, including illustrated characters reflecting the diversity of mediation participants. The video will provide viewers with necessary information to meaningfully participate in mediation, but not overwhelm them with information. Our research has shown that taking the “legalese” out of the conversation is likely to help participants understand and feel comfortable with the video.
RSI is excited to take this opportunity to help more courts around the country readily and easily prepare participants, particularly self-represented litigants, to participate in and get the most out of mediation. Be sure to follow RSI’s Court ADR Connection newsletter and Just Court ADR blog for the rollout of the video later this year.
