Resolution Systems Institute is pleased to share a three-part series entitled Building Your Court’s Civil ADR Program. These three videos are from an October 2019 training RSI’s Executive Director Susan Yates presented in New Mexico. RSI thanks the Judicial Branch of New Mexico for hosting the seminar and making these videos available.
About the Three Video Sessions:
Session 1: Design Your Program
This session addresses the importance of seeking input and how to develop support for the project. Susan discusses how to decide on which ADR process to use by addressing topics such as whether participation should be mandatory and whether the program should focus on any particular types of cases. Susan also discusses issues from budgeting to how to serve self-represented litigants.
Session 2: Work with the Neutrals in Your Program
This session covers questions from how to find neutrals to how to remove them from your program. Topics include setting neutral qualifications, picking neutrals, training neutrals and selecting neutrals for particular cases. The session also covers neutral ethics, retaining neutrals, continuing education and designing a complaint process. Susan discusses how to decide how much to pay neutrals and the costs and benefits of paid vs. volunteer neutrals.
Session 3: Administer, Track, Evaluate and Promote Your Program
This session focuses on how to manage a court program and ensure it provides quality services. This requires identifying the person who will wake up every morning with the goal of making the program work; figuring out how to collect the data needed to monitor the program and present it to decision-makers; arranging for evaluation of the program at appropriate intervals; and ensuring stakeholders continue to value the program.