California’s Yolo County Superior Court has launched a new online dispute resolution (ODR) program to resolve debt and money due cases. The program utilizes Tyler Technologies’ Modria® software and guides parties step-by-step through the small claims process. Parties participating in the ODR program will be required to pay a fee of $25. The plaintiff will be responsible for payment, unless the parties agree to split the cost or the defendant agrees to reimburse the plaintiff.
A brochure for the program notes that the ODR process begins after a plaintiff logs in to the platform and registers their case. Then, the plaintiff will use the platform to make an initial demand to the defendant for an amount they are willing to accept to settle the case before trial. The platform then sends an email to the defendant with the demand, at which point the defendant can agree or provide a counter-offer. In the event the parties are unable to reach an agreement during these initial steps, then either party may request a mediator. If both parties agree to mediate, then a mediator will be assigned to the case and the mediator will contact the parties to initiate their confidential online mediation. If the parties reach an agreement during mediation, the agreement will be emailed to the parties for signature. After signing, the agreement is sent to the court and the case is dismissed. However, if the parties are unable to resolve their dispute within 45 days then the case will go to trial.
The court’s website for the program answers questions about the program and includes several informative videos for parties discussing the basics of mediation, how the program works and how to use the Modria® platform.