Resources / Study / Innovation for Court ADR

Just Court ADR

The blog of Resolution Systems Institute

My Favorite Resource Featuring Howard Herman

Nicole Wilmet, February 4th, 2020

Our series My Favorite Resource, features interviews with ADR friends across the country to learn about their favorite resources. This month, I spoke with Howard Herman, Director of the ADR Program for the U.S. District Court, Northern District of California, to learn about his favorite ADR resource.

NW: What is one of your favorite ADR resources?

HH: One of my favorite resources is the book Bringing Peace Into the Room, edited by Daniel Bowling and David Hoffman.

NW: Why do you value this particular resource?

HH:  The book is particularly valuable because it consists of a series of short, approachable essays concerning the qualities that make a truly effective mediator. The book links theory to practice in a direct, easily understandable way. Rather than prescriptions about what all mediators should do, the book provides a set of examples of practitioners authentically developing their own approaches grounded in their awareness of personal strengths and weaknesses. I was particularly moved by the essay “Tears” by David Hoffman, which helped me change my approach to the emotions I feel when I’m mediating.

NW: How did you first learn about this resource?

HH:  I first became aware of this book right when it came out – back in 2003 – but it remains every bit as relevant today.

NW: For those unfamiliar with this resource, what is one part of this resource that you wouldn’t want someone to miss?

HH: A particular feature, not to be missed, is the inclusion of stimulating and challenging reflective practice questions at the conclusion of each essay. For the past 15+ years, I’ve led reflective practice groups for the mediators on the panel of the Northern District of California. The questions raised by Bringing Peace Into the Room continue to guide many of the discussions we have each month as mediators examine their cases in an effort to improve their practices.

Early Resolution Triage Program for Family Cases Increases Efficiency without Reducing Satisfaction

Jennifer Shack, February 3rd, 2020

In Anchorage, Alaska, an Early Resolution Program for family cases has reduced time to resolution, reduced staff time spent on cases and had no impact on the number of post-disposition motions to modify, according to a recently completed evaluation. The program includes triage, dispute resolution and attorney assistance with documents. Stacey Marz reports on her study in, “Faster and as Satisfying: An Evaluation of Alaska’s Early Resolution Triage Program” (Family Court Review, 2019).

In the Early Resolution Program (ERP), cases involving two self-represented litigants are reviewed by a staff attorney to determine if they are appropriate for the program. The staff attorney generally screens out cases involving: current or serious domestic violence incidents; issues that require evidentiary findings; a pending child abuse or neglect case; or a non-parent who is asserting a custodial claim.

If a case is appropriate, the parties are notified of the opportunity to participate. If they agree to do so, they are either provided two unbundled lawyers who work collaboratively (and only on dispute resolution), a court mediator or a settlement judge to help them resolve the case. If the parties reach agreement, they go to court to finalize their divorce approximately three weeks after entering the program. There, a staff attorney completes the final documents, including the findings of fact and conclusions of law, parenting plan, divorce decree, and child support order. The judge reviews and signs all the documents, which are then copied and distributed in the courtroom. The judge then grants the divorce and the parties leave with all the documents.

For the evaluation, Marz looked at 299 ERP cases from 2011 to 2013 that resolved through settlement and compared them to a control group of 392 cases closed before the ERP was implemented. These cases followed a traditional court track involving an initial status conference, a pre-trial conference and a trial or settlement conference. For the study, the pre-ERP cases were screened the same way as cases filed after the implementation of the ERP in order to make them comparable.   

Marz found a high rate of resolution for ERP participants, with 80% reaching agreement in a three-hour dispute resolution session. In addition, ERP cases were able to close more quickly. The time from filing to closure for ERP cases was a median of 42 days as compared to a median of 104 for cases in the control group.

As a proxy for party satisfaction with the process, Marz also looked at the number of motions filed per case to modify the judgment. The assumption is that parties file motions to modify soon after the final judgment if they are unhappy with the outcome. She found no significant difference between the two groups: for the ERP group,.18 motions were filed per case within two years of disposition, compared to .22 motions per case for the control group. According to Marz, this indicates that concerns that the ERP process was too quick and parties didn’t have enough time to think about the issues were not supported.  

The last item Marz examined was the number of processing steps staff undertook for each case. For cases undergoing ERP, there are 28 to 30 processing steps, taking a total of 240 minutes (4 hours). The number of steps for the average non-ERP case is 49, taking a total of 1,047 minutes (17.45 hours). Marz notes that the reason for this increased efficiency is two-fold: First, once the staff attorney screens and accepts a case into ERP, the file stays with the attorney, eliminating many case-processing steps that occur in typical cases. Second, there are great efficiencies in scheduling multiple cases during the same ERP hearing block, especially when most cases resolve in one court event.

The evaluation indicates that the Early Resolution Program in Anchorage has increased efficiency in cases involving self-represented litigants without inducing parties to enter into agreements that aren’t sustainable.

Illinois’ Third Judicial Circuit Launches Pilot Family Law Mediation Program for Pro Se Litigants

Nicole Wilmet, January 31st, 2020

In November, Illinois’ Third Judicial Circuit announced its receipt of a grant from the Illinois Supreme Court Commission on Access to Justice. The grant’s funds have allowed the Circuit to create a pilot family law mediation program for divorce and family cases that involve two self-represented litigants. Angela Wille, the Circuit’s Self-Represented Litigant Coordinator, is managing the grant along with Associate Judge Maureen Schutte, Supervising Judge of the Family Division.

In the announcement, Chief Judge William A. Mudge said, “this is a great opportunity for families in Madison County to meet with a certified, neutral third-party mediator and attempt to reach a mutual agreement regarding issues pertaining to their children and/or their property.”

The court began referring cases to the program in December 2019.

RSI Evaluating Online Dispute Resolution

Just Court ADR, January 30th, 2020

Resolution Systems Institute is pleased to announce that we are partnering with the University of California, Davis, (UC Davis) and The Pew Charitable Trusts (Pew) to evaluate certain small claims court online dispute resolution (ODR) programs in Hawaii and Texas. These programs enable parties involved in small claims matters to negotiate online and, if needed, receive online mediation services to attempt to resolve their case. These programs could eliminate the need for some parties to appear in physical courthouses.

This evaluation examines the impact of ODR on litigants and courts. For litigants, the focus will be on access to justice, with an eye toward determining whether certain groups in society tend to experience the benefits or costs associated with ODR more than others. To that end, the study will explore, among other questions, whether ODR reduces the time stress on parties; affects case outcomes; improves litigants’ use of court procedures and navigation of court rules; and increases users’ sense of procedural fairness. The study will also look at the effect ODR has on court efficiency, such as time from filing to resolution, the number of hearings held and staff time spent per case.

ODR is increasingly being adopted by courts in the United States, but there have not been neutral, empirical studies before this evaluation and other concurrent evaluations in partnership with Pew. An initial report is expected in mid-2021.

“We are excited for this opportunity to bring rigorous empirical research to the nascent field of court ODR,” said Susan M. Yates, RSI Executive Director. “While we are hopeful that ODR can improve access to justice, we will await the results to see what we learn.”

Resolution Systems Institute’s principal investigator for the project is Jennifer Shack, Director of Research, the go-to evaluator for court ADR in the US. The principal investigator for the overall project is Dr. Donna Shestowsky of the UC Davis School of Law; she is a nationally recognized scholar in alternative dispute resolution.

Verified by ExactMetrics