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Just Court ADR

The blog of Resolution Systems Institute

Posts Tagged ‘outcomes’

Keeping Our Eyes on the Prize

Jennifer Shack, November 26th, 2010

The setting of goals or benchmarks is an essential component for a quality ADR program. Without those, a program can lack clarity of purpose and have no ability to gauge its impact on those it is serving. When we set those goals, however, it is important to ensure they are the right ones. Via Genuine Evaluation come these two gems from the health field in Australia and the UK: (more…)