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Just Court ADR

The blog of Resolution Systems Institute

Posts Tagged ‘online dispute resolution (ODR)’

Canada’s First Online Tribunal Getting Ready to Launch

Shawn Davis, April 10th, 2015

In 2012, British Columbia passed the Civil Resolution Tribunal Act, which established a new aspect of BC’s justice system that will provide online dispute resolution services for strata (condominium) and small claims cases. The Civil Resolution Tribunal (CRT) will be Canada’s first online tribunal and is expected to launch later this year. The CRT will take disputants through a series of online tools designed to help resolve the dispute as effectively and efficiently as possible. For example, disputants first will be led through resources designed to provide information and diagnose the problem. The next phase involves part-to-party negotiation through the online system. For parties that are unable to negotiate a settlement on their own, the next phase offers case management and facilitated dispute resolution. Parties still unable to come to an agreement may move to adjudication, where they will be able to ask the tribunal to issue a decision. Because the CRT’s dispute resolution services will be available online, users will be able to access them from home or from a mobile device, 24 hours a day. To further facilitate access to justice, the CRT will allow “helpers” to aid disputants who do not read English or need assistance with technology. The language access already provided by the court will be made available, and the CRT will also employee multilingual staff, when possible, and make telephone interpretation available.

Last month, Bill 19, the Civil Resolution Tribunal Amendment Act, was introduced in the legislature. The amended act would require most strata and many small claims cases to be diverted to the CRT, expanding its authority. (more…)

Facebook’s User Conflict Resolution System: An Illustrated Walkthrough

Mary Novak, August 27th, 2014
Picture of a blooming cherry tree over a river

A Facebook user who objects to this photo can try conflict resolution online.

This post illustrates my recent discussion of the template-based online conflict resolution system Facebook has implemented for user disputes. The system asks users a series of questions, and suggests possible resolutions based on their answers. In some cases, Facebook may offer a user a pre-written message, filled out with a computerized template, to use as a starting point to address a conflict. (more…)

How Facebook Designed Its Template-Based Online Dispute Resolution System

Mary Novak, August 25th, 2014

 

Why don't you want to see this photo? It shouldn't be on FB

Facebook’s conflict resolution process, page 1

After my original post about Facebook’s online conflict resolution system, I received some requests for more information about the company’s research and the template-based self-help system they now use to resolve user disputes. This post will expand upon the research performed for Facebook by a team of social scientists from Berkeley, and present some examples of the conflict resolution templates which are now in place on the website. The source of this information is the video “New Tools to Understand People” which is available here. Tomorrow, I will follow up with a graphic demonstration of how this system works on the current Facebook site.
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Facebook’s Templates for Conflict Resolution and Court ADR

Mary Novak, July 25th, 2014

Facebook recently announced its creation of a self-guided dispute resolution system for users. The company has designed a new user-to-user conflict resolution system that could have implications for court ADR systems as well. (more…)

Attending to Mediation Attendance

Heather Scheiwe Kulp, January 27th, 2012

January seems to be a popular month for birthdays among my friends, with six celebrations in three weekends.  Mostly, my husband and I have been able to attend together. But when the parties overlapped this past weekend, he went to one party and I to another. Though I called the other party to wish my friend a happy birthday, the call was no substitute for actually attending the party.

The conundrum of party attendance has me thinking about attendance in mediation. Some recent developments have revived the issue of what constitutes attendance, and who should attend. General consensus among neutrals, it seems, is that whenever possible, both parties in a dispute should attend mediation in person. (more…)