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Just Court ADR

The blog of Resolution Systems Institute

Posts Tagged ‘dispute system design’

Designing Access Part One: How RSI Used Outcome Measures to Reach Homeowners in Lake County

Hanna Kaufman, December 21st, 2015

Welcome to my first of three blog posts showcasing how RSI uses our expertise in dispute system design to improve access to justice in the three foreclosure mediation programs we administer. I originally conceived of this series after reading Richard Zorza’s post inviting the legal community, including those working in ADR, to define what 100% access to justice might look like. My introduction to the series provoked a response from Richard, offering several topics for consideration, which then inspired a follow-up to those ideas from RSI’s Director of Research, Jen Shack, who expanded upon his analysis.

One issue both Richard and Jen agreed on was the importance of using good outcome measures to drive program improvements. Richard focused on the need for “accurate, credible, and comprehensive measures” that can be compared across systems, and Jen echoed that “we need to know what works and what doesn’t so that improvements can be made.” Reliable data is RSI’s bread and butter, and it is where we begin this portrait of the 19th Judicial Circuit Residential Foreclosure Mediation Program in Lake County, Illinois. (more…)

Designing Access: Introduction to a Three-Part Series

Hanna Kaufman, November 19th, 2015

During a recent day of strategic planning at RSI, one of the ideas our staff explored was how alternative dispute resolution (ADR) helps to increase access to justice (ATJ or A2J). This idea is close to my heart; improving the accessibility of our justice system has been a passion of mine for years and has driven my decisions to attend law school, train as a mediator, and ultimately, join RSI’s team. (more…)