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Just Court ADR

The blog of Resolution Systems Institute

Posts Tagged ‘dispute resolution’

Clients Choose Mediation Based on Mediator’s Words and Silences

Mary Novak, February 4th, 2013

Recently, I had the good fortune to attend an outstanding webinar by Professor of Social Interaction Elizabeth Stokoe,  hosted by the National Association for Community Mediation (NAFCM). Professor Stokoe performs conversation analysis on interactions between mediators and parties. In her presentation, she discussed four common problems mediators may encounter during intake calls with potential clients who are involved in a neighbor-to-neighbor dispute. The problems can lead to the potential client rejecting the opportunity to mediate.

The four core problems that Professor Stokoe discussed are: (more…)

Using Foreclosure Settlement Funds for Effective Mortgage Dispute Resolution

Heather Scheiwe Kulp, May 21st, 2012

The settlement was huge. Five major banks signed an agreement with 49 Attorneys General after the AGs instigated an investigation into the foreclosure crisis and the banks’ involvement in it. The result: an unprecedented $25 billion is flowing into states over the next three years to repair the damage the foreclosure crisis has caused to infrastructure, lending and homes. The settlement agreement earmarks $2.66 billion of this money for foreclosure prevention efforts, which could include increased housing counseling availability and more robust dispute resolution programs.

So where is the money going? (more…)

Anticipating the American Bar Association Dispute Resolution Conference

Heather Scheiwe Kulp, January 3rd, 2012

Over the holidays, I visited a relative who works at a major retail store. I wanted to purchase a long, warm winter coat to ward off the cold Chicago wind. With a smirk, she led me to what was, only a few weeks before, the coat section. It was filled with swim suits.

While I’m not ready to exchange my mittens for a beach blanket quite yet, I am thinking fondly about the upcoming spring activities in the ADR world. Specifically, I’m excited to hear (more…)

Future Justice? Online Dispute Resolution and Access to Justice*

Heather Scheiwe Kulp, August 8th, 2011

Recently, the Internet Bar Organization hosted a fascinating online discussion entitled The Future of Justice: How Technology is Shaping the Dispute Resolution EcoSystem. The four speakers—two from the U.S., one from India, and one from China—highlighted the promising characteristics of online dispute resolution systems that could lead to greater access to justice for millions of global consumers. They also addressed some, though not all, of the challenges online dispute resolution presents to the justice landscape.

First, they drew a helpful distinction between  (more…)