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A Look Back on 2019

Nicole Wilmet, December 18th, 2019

I cannot believe we are already in the last month of this decade! What a wonderful and full year 2019 has been here at RSI. From court program evaluations to trainings and conferences, we have had a very exciting year and continued to make great strides in serving communities with court alternative dispute resolution! As RSI’s Resource Center Director and Court ADR Connection Editor, I have had the pleasure of sharing each exciting moment with you this year. To culminate 2019, I am looking back on all of RSI’s monumental moments this year.

This year, our Resource Center continued to provide a wealth of court ADR information and we expanded our Research Library with a plethora of new resources, including:

We also celebrated growth and several important milestones this year. In February, Alyson Carrel, Clinical Associate Professor and Assistant Director of Northwestern Pritzker School of Law’s Center on Negotiation and Mediation, joined our Board of Directors. In March, Jennifer Shack celebrated 20 years at RSI! In May, RSI was honored with the Association of Family and Conciliation Court’s Irwin Cantor Innovative Program Award, which recognizes innovation in court-connected or court-related programs! In August, the Honorable Nancy Katz (ret.), who works with JAMS as a mediator and an arbitrator, joined our Board of Directors. Last, but not least, this month, our program coordinators Olga Ivari and Kevin Malone celebrated six years at RSI! Olga is the Program Coordinator for our Lake County Foreclosure Mediation Program and Kevin is the Program Manager for both our Kane County Foreclosure Mediation Program and Child Protection Mediation Program.

This year, our organization continued to explore ways to serve the court ADR community. Under a planning grant from the Family and Interpersonal Resilience and Safety Transformation (FIRST) Fund, we spent time this year studying the current landscape of intimate partner violence (IPV) screening tools. To support this research, in June, RSI convened a summit of experts in mediation, family law and intimate partner violence (IPV) to help us explore whether an online tool (such as a website or an app) could improve the frequency and quality of mediator screening for IPV prior to mediation. The result of our research and findings are summarized in our report, Considering an Online Pre-Mediation Tool to Screen for Intimate Partner Violence: Findings & Blueprint, which explores the gap between “best practices” and reality when it comes to mediators screening for IPV and discusses how technology may help address these deficits.

Executive Director Susan Yates and Director of Research Jen Shack also did a bit of traveling this year, attending and presenting at conferences and seminars across the U.S. In April, Susan and Jen headed to Minneapolis for the American Bar Association Section of Dispute Resolution Annual Conference. While there, Jen presented on what her evaluations of child protection mediation programs in Chicago and Washington, D.C. can tell other courts about how to design programs that are effective, efficient and address the needs of all mediation participants. In October, Susan conducted a series of three seminars on “Building Your Court’s Civil ADR System” at New Mexico’s statewide ADR conference in Santa Fe. In November, Susan and Jen also attended the 2019 International Online Dispute Resolution Form. While there, Jen presented on what factors should be examined when evaluating litigants’ experience of online dispute resolution. If you are interested in learning about how RSI can work with your court program in 2020, send a message to our staff!

Phew! Who knew so much could happen in one year?! As December (and this decade!) nears its close, I know that each of us here at RSI are thankful for a wonderful 2019. We look forward to all that awaits in 2019!

The Twelve Hours of Conflict

Susan M. Yates, December 9th, 2019

In what has become a holiday tradition at RSI, here is my ADR-themed parody of the Twelve Days of Christmas. Happy holidays!

For the first hour of conflict, my neutral gave to me a round table with a great view

For the second hour of conflict, my neutral gave to me two succinct summaries
And a round table with a great view

For the third hour of conflict, my neutral gave to me three paraphrases
Two succinct summaries
And a round table with a great view

For the fourth hour of conflict, my neutral gave to me four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

For the fifth hour of conflict, my neutral gave to me five as-pir-in
Four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

For the sixth hour of conflict, my neutral gave to me six tested realities
Five aspirin
Four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

For the seventh hour of conflict, my neutral gave to me seven caucuses
Six tested reality
Five aspirin
Four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

For the eighth hour of conflict, my neutral gave to me eight explored BATNAs
Seven caucuses
Six tested reality
Five aspirin
Four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

For the ninth hour of conflict, my neutral gave to me nine fresh perspectives
Eight explored BATNAs
Seven caucuses
Six tested reality
Five aspirin
Four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

For the tenth hour of conflict, my neutral gave to me ten brainstorms
Nine fresh perspectives
Eight explored BATNAs
Seven caucuses
Six tested reality
Five aspirin
Four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

For the eleventh hour of conflict, my neutral gave to me eleven cookie breaks
Ten brainstorms
Nine fresh perspectives
Eight explored BATNAs
Seven caucuses
Six tested reality
Five aspirin
Four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

For the twelfth hour of conflict, my neutral gave to me twelve resolved issues
Eleven cookie breaks
Ten brainstorms
Nine fresh perspectives
Eight explored BATNAs
Seven caucuses
Six tested reality
Five aspirin
Four mirrored feelings
Three paraphrases
Two succinct summaries
And a round table with a great view

Have a great New Year!

Happy Resolution Systems Institute Day!

Nicole Wilmet, July 11th, 2019

Today we are celebrating Resolution Systems Institute Day!

On this day last year, during our summer staff gathering in Rockford, Matthew Flores presented RSI’s Executive Director Susan Yates with a Proclamation signed by the City of Rockford Mayor Thomas McNamara declaring July 11, 2018 as Resolution Systems Institute Day!

In 2013, RSI received a grant from the Illinois Attorney General to incubate foreclosure mediation in Illinois through August 31, 2018. Over the course of five years, these programs served nearly 5,000 homeowners, and kept 1,100 people in their homes. In 2018, RSI’s Director of Research Jennifer Shack completed her final evaluation of the programs, which you can read here. RSI is pleased to have had the opportunity to work with the 17th Judicial Circuit and thanks Mayor McNamara for making July 11th a day we will always remember!

Matthew Flores, Assistant City Attorney for the City of Rockford, presents Susan Yates, RSI’s Executive Director, with a proclamation declaring July 11, 2018 as Resolution Systems Institute Day!

My Favorite Resource Featuring Sharon Sturges

Nicole Wilmet, July 2nd, 2019

Our series My Favorite Resource, features interviews with our ADR friends across the country to learn about their favorite ADR resources. This month, Resource Center Director Nicole Wilmet spoke with Sharon Sturges, Director of the Colorado Judicial Branch Office of Dispute Resolution, to learn about her favorite resource.

NW: What is one of your favorite ADR resources?

SS:   As the administrator of a statewide court ADR program, my favorite resource is the National Center for State Courts (NCSC) website and publications.  NCSC is a trusted go-to resource for all things state courts. Lately, I have been immersed in such far-ranging topics as user-centered design, behavioral nudging, and online dispute resolution. I can always count on NCSC for already having looked at these topics, which they have!

NW: Why do you value this particular resource?

SS: No other institution understands state courts and emerging topics as well as the NCSC with its vast network of experts on such a wide range of topics facing state courts today. If they do not know about a topic, the NCSC is wonderful at finding an expert who can help with whatever challenges I face as an ADR administrator. NCSC publications are first rate and provide me with information on what other states, institutions, and researchers are up to. Also, they are accessible!

NW: How did you first learn about this resource?

SS: When developing my Masters in Public Administration Capstone project.

NW: For those unfamiliar with this resource, what is one part of this resource you wouldn’t want someone to miss?

SS:  Any conference sponsored by NCSC, they are quality events!

If you have a favorite resource you would like to share in an upcoming edition of our newsletter and on our blog, please reach out to our Resource Center Director Nicole Wilmet at nwilmet@aboutrsi.org!

RSI Receives Irwin Cantor Award and Two New Resources Now Available on AboutRSI.org

Susan M. Yates, June 14th, 2019

Dear Friend of RSI,

We have had a wonderful start to the summer here at RSI! From a trip to Toronto to new updates to AboutRSI.org, I am delighted to share some exciting updates and our latest resources with you!

RSI Receives Irwin Cantor Award

In May, Director of Research Jennifer Shack and I attended the Association of Family and Conciliation Courts’ 56th Annual Conference in Toronto, Canada. While there, RSI was awarded the AFCC’s Irwin Cantor Innovative Program Award. The Irwin Cantor Innovative Program Award was created to recognize innovation in court-connected or court-related programs. All of us at RSI thank the AFCC for this honor and for recognizing the work we are doing. We look forward to continuing to serve the court ADR community!

Jennifer Shack, me, and AFCC Executive Director Peter Salem at the AFCC Conference.

Introducing Our New Online Dispute Resolution Special Topic!

I am excited to introduce our new Online Dispute Resolution (ODR) Special Topic with you! With courts across the country exploring ODR at a rapid pace, our latest special topic provides a thoughtful context and guidance on how court administrators and stakeholders should approach the intersection of technology and dispute resolution. The special topic contains a history of ODR, considerations for courts, and a compilation of helpful resources.

RSI’s Newly Updated Court ADR Across the U.S.

Are you curious about what court ADR looks like across the country? Look no further than our Court ADR Across the U.S. which is the most comprehensive collection of court ADR resources for state courts throughout the country. Our newly updated resource contains the latest court ADR information for each state. Each state page provides an overview of relevant statutes, statewide court ADR rules, policies, evaluations, studies, and articles.

If you enjoy or utilize our resources, please consider making a tax-deductible donation to RSI here. Your donation will be put to work improving access to justice through quality court ADR.

Thank you as always for your support and your interest in our mission of improving access to justice by enhancing court ADR.

Susan M. Yates

Executive Director

Resolution Systems Institute